We use (AR) Augmented Reality technology to display the 2D video on the cover image (when observed through the screen of the mobile device running our app) of any product with a flat image.

Yes, we verify each custom cover photo to our business customer before mailing the golivecard AR video enhanced custom products to ensure they can actually come alive.

Yes, we recommend video length up to 30 seconds (unless your video is so great you want it to last super long, we can make it work with additional payment :).

Yes, the number of scans available depends on the purchase scan package. Each of our business partners is informed when they reach 80% of the max monthly limit through their golivecard business manager.

1 – Check if your smartphone is connected to the internet.

2 – Next, make sure you are in a well-lit room or turn on flashlight in golivecard app.

3 – Check if you allowed the golivecard™ app access to your camera/photos.

Generally, the success of the scanning depends on several factors and conditions including:

(a) the stability of the mobile device and the golivecard™

(c) the amount of free space on your mobile device

(d) availability of third-party services we use in the process

(e) the access restrictions on your mobile device (i.e. the access to camera and photos).

(f) the limits of the number of scans for each golivecard AR video service enhanced product.

In the unlikely event that you are still experiencing issues with the scanning of the golivecard AR video service enhanced image, contact your business manager via email or phone.

Currently, we do not have ‘sign in’ feature in golivecard mobile application which would enable us to send custom notifications based on the specific image user has scanned. We expect to have a sign in option, as well as the possibility to send custom push notifications by July, 2020.

We can provide ‘change of video’ service but you will need to note in text on printed material by the target photo or notify within the AR video that the customer should rescan the image on a certain date to see a new video. You can also communicate video change via newsletter or through your social media channels.

We recommend target images to be printed flat in order to get full benefit from AR video and good quality user experience since we are working with 2D AR video. We brought to life images printed on a t-shirt, cookie and cake, so it does not need to be a flat paper but any new shape or material used to print AR image on we would like to test before confirming it will be scannable.

We will provide you with a scan report which consists of the following data points: image scan, video start, video end, link tap.

You can ask for a scan report mid way through your campaign, which will help you tweak your campaign if needed and change the messaging within campaign to make consumers more responsive or maybe change the video entirely.

Alternatively, we will send you this scan report after your campaign is finished. Additional reports are charged separately.

You can track your scan report yourself in our AR Studio while respecting GDPR legislation.

You can also easily confirm performance of your golivecard AR video campaign by comparing analytics scan report you get from us with analytics report from your website Google Analytics (if you placed a website link at the end of the video) or your Facebook analytics (if you placed Facebook or Instagram link at the end of your video).